What is this all about?
At Fairy Gardens UK, we recognise that we use your personal information to provide you with the products and service you require. Therefore, the below simply answers some of the questions you may have on how we use, store and ensure the security of this information.
We trust that everything here is in an understandable form. However, in the event that you require further information then please do contact us.
What personal information do you keep?
In order to fulfil your orders, Fairy Gardens UK will record the following information about you:
In addition to providing the above information when placing an order with us, we may also note any credit card payment details during the processing of payments. Credit card details are not recorded and are processed in a manner that prevents the accessing of them (i.e. encrypted, destroyed).
How do you keep my information safe?
The above information is stored in a secure computer system, which is password protected and is only accessible via a secure encrypted connection.
We do possess some historic paper-based information that stored securely, with only authorised personnel able to gain access
Will you be sending me marketing information?
Periodically we would like to send you our newsletter via email. We will only do this when you have signed up to our newsletter on our website. We will not use any details collected during the order process to send you marketing information.
Will you be sending my data to third parties?
Fairy Gardens UK only provide the information required to fulfil your orders via a third party courier. This, however, is limited to the delivery information you provide at the time of ordering and no other information is shared.
How do you ensure staff awareness?
Every member of staff is provided any necessary training and signs up to a code of conduct. This code of conduct ensures staff are aware of and are committed to the expectations we set around confidentiality and data security.
What are my rights?
The General Data Protection Regulation, in particular, provides a number of rights that you can exercise at any time. Very simply, it is your data and you tell us what we can and cannot do with it.
The Right to be Informed – We will tell you how we use your data
The Right of Access – You can see any information we hold about you at any time.
The Right to Rectification – You can ask for any inaccurate or incomplete data to be corrected.
The Right to Erasure – The ‘right to be forgotten’. You can ask for your data to be removed from our system. Such a request will be actioned unless doing so will impair us in providing the services you have requested.
The Right to Restrict Processing – You can tell us how you want your data being used. For example, we can use your data to provide our services but not for marketing purposes.
The Right to Data Portability – You can request a copy of your data from us and we will provide this in a structured and commonly used format.
The Right to Object – You can tell us when you object to the use of your data and we will stop using it.
Rights in Relation to Automated Decision Making and Profiling – We do not engage in any automated decision making or profiling of your data, but if we did, you can instruct us not to.
Away with the Fairies do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this website to provide online shopping functionality and visitor tracking. The cookies in use are listed below:
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Data collected by this site is used to:
1. Take and fulfil customers orders.
2. Administer and enhance the site and service.
3. Only disclose information to third parties for goods delivery purposes
Credit Card Security
We do not retain any card or payment details as these are processed by our third party. When you place any order you will be directed to a secured page operated by our card payment provider or PayPal. Once we receive confirmation of payment from them we will arrange delivery.
Unit B9 The Seedbed Centre,
Essex CO4 9HT
T: +44(0)1206 899698
© 2019 Fairy Gardens UK
Opening times for telephone enquiries:
Monday, Tuesday and Thursday 10am to 3.30pm, Friday 10am to 1pm
Email us on firstname.lastname@example.org anytime